Your home records
HearthTrace stores the home names, locations, control labels, observations, photos, documents, contacts, and service records that you choose to enter on your device. LDM Co LLC does not operate a HearthTrace account service or receive a copy of those records through an application backend. HearthTrace does not sell your data or use it for advertising.
Permissions and local processing
Camera and selected photo/file access let you attach evidence and review scanned labels. Text recognition processes the images on your device. Supported features may request camera, NFC, notifications, biometric authentication, nearby-device, or local-network access only for their stated function. Biometric authentication is handled by the operating system; HearthTrace does not receive your face or fingerprint data. Saved location descriptions are entered by you; the app does not track your geographic location.
Optional backup and sharing
If you enable private iCloud backup on iOS, your archive and photos are sent to your private CloudKit database using your Apple Account. Where Google Drive backup is available and explicitly connected on Android, archives are sent to your private Drive app-data storage. Those providers process data under their own privacy terms. Cloud backup is not required for offline records. Exporting, printing, sharing, a nearby-helper session, or companion-device transfer sends the data needed for the action you choose to the selected destination or device. Recipients and exported copies are outside the app's control.
Purchases
Apple or Google Play processes Pro payments. HearthTrace receives purchase status needed to unlock features; it does not receive payment-card information. Store purchases are separate from your home-record archives.
Platform services and Android diagnostics
The iOS app uses Apple system services and does not include advertising or third-party analytics SDKs. The Android app uses Google Play services, ML Kit text recognition, and optional ARCore. Google documents collection of technical information such as app and device information, installation identifiers, feature events, errors, and performance measurements for SDK operation and diagnostics. These technical measurements are distinct from the photographs and recognized text, which are processed locally. Google encrypts ML Kit diagnostic transmissions. AR features use Google Play Services for AR, whose use is governed by Google's Privacy Policy. HearthTrace does not use Cloud Anchors or Geospatial services to upload a map of your home.
Retention and deletion
Local records remain until you delete or replace them or remove the app's local data. Use the app's Settings controls to erase local data and, separately, delete optional cloud backups. Uninstalling the app does not necessarily delete previously exported files or optional cloud copies. Delete those copies through their destination or the applicable cloud provider. Purchase records are managed by Apple or Google Play. LDM Co LLC cannot recover local-only records that you have erased.
Support
Contact [email protected] with the subject "HearthTrace Support". If you contact LDM Co LLC for help, we receive the information you choose to include in that message and use it to respond. Avoid sending home addresses, access details, private photos, or archives unless they are necessary for your request. Provider-managed diagnostics and purchase records are subject to the applicable provider's retention and privacy controls.
Children and changes
HearthTrace is a household utility intended for adults and is not directed to children. We may update this policy as the app changes; the current policy is available within the app and through its store listing.
Provider information
Apple Privacy Policy: https://www.apple.com/legal/privacy/
Google Privacy Policy: https://policies.google.com/privacy
Google ML Kit data disclosure: https://developers.google.com/ml-kit/android-data-disclosure
Processing grounds and your rights
Where applicable law requires a legal basis, we process information necessary to provide an agreed service under our contract with you. We rely on our legitimate interests to answer ordinary inquiries and operate secure services, subject to your rights; on legal obligations where they require processing; and on consent where required for optional processing.
Depending on applicable law, you may request access, correction, deletion, restriction, or portability; object to processing based on legitimate interests; and withdraw consent without affecting earlier lawful processing. Under Brazil’s LGPD, applicable rights also include confirmation of processing, information about sharing, and anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data.
We verify identity only as reasonably necessary and respond within the applicable legal period. We explain any lawful refusal or extension. You may complain to your EU supervisory authority, the UK Information Commissioner’s Office, Brazil’s ANPD, or another competent authority. Contacting us first is not required where the law permits a direct complaint.
These rights concern information within our control. For records stored only on your device or in your own cloud account, use the app or provider’s controls; we cannot retrieve a private archive we do not hold.
International processing
LDM Co LLC is based in the United States. Hosting, email, platform, and other providers identified in this policy may process information in countries where they operate. You may contact us for information about recipients, locations, and safeguards applicable to your information. Where a transfer is restricted by applicable law, an appropriate legal transfer mechanism is required; this notice does not replace that requirement. Independent providers also describe their processing and safeguards in their linked notices.
Privacy correspondence
For privacy questions and requests, email [email protected]. Ordinary support remains available through the existing app support channels.
Customer and privacy correspondence: LDM Co LLC, PO Box 83, Manchester, PA 17345, USA. Our registered-agent address for legal process is 502 W 7th ST STE 100, Erie, PA 16502, USA; it is not our customer-mail address.
Our email provider is Zoho. We use the messages and attachments you send to answer your request and investigate the issue. Our retention policy for ordinary support messages and attachments is 12 months after resolution. Specific records needed for an applicable legal obligation or an active legal claim may be kept longer, with access and use restricted to that purpose. Please do not send passwords or unnecessary private records.